Shipping policy

Order by 2pm on Monday to Friday for same-day dispatch. All orders and picked and packed by our own team here in Devon.

Royal Mail 48*
Royal Mail Tracked 48
Royal Mail Tracked 24
All Orders Over £30 FREE!

Exclusions apply: The prices above cover the majority of the UK, however, if you live in the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland or another area determined (by our couriers) to be a non-standard price zone, then different prices and services will be shown at the checkout. If you live in one of these areas and the system allows you to purchase next-day shipping, we reserve the right to cancel this service and to refund you any extra paid. In this situation we will contact you to discuss alternative shipping options and prices. Please also note that orders to Northern Ireland over £30 will not qualify for free delivery. *Available on selected small orders only, the option will display automatically at checkout.

Royal Mail Tracked 24 vs 48

Royal Mail aims to deliver Royal Mail Tracked 24 the next working day and Royal Mail Tracked 48 within two to three working days after they accept your parcel from us. Tracked 48 has a delivery aim of two days for over 94% of their postcodes.

Cancelling / Returning Your Order

If you are able to contact us prior to your order being despatched, then we should be able to fully cancel and refund the order in full. If your order has been despatched, then you can return any unwanted products to us for a refund within 30 days of your purchase date. The products must be unused, in their original packaging and suitable for us to resell.

As a small business we are unable to offer free returns, so you will need to cover the return postage costs and these cannot be reimbursed (full terms and conditions are here). The address for returns is: Yarn Returns, Unit 26 De Havilland Road, Exeter, EX5 2GE

For USA orders

Orders between 0-10kg - £17.99

Orders between 10kg-20kg -£24.99

Orders between 20-40kg - £45.99

Please note, free shipping is not available when shipping to the USA.

Exclusions apply: We currently do not ship to Hawaii, Puerto Rico, Atlanta, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific