Shipping policy

Order by 3pm on Monday to Friday for same-day dispatch. All orders and picked and packed by our own team here in Devon.
Standard Delivery (3-4 Days) £2.95
Express (Next Day) £4.95
All Orders Over £30 FREE!

Exclusions apply: The prices above cover the majority of the UK, however, if you live in the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland or another area determined (by our couriers) to be a non-standard price zone, then different prices and services will be shown at the checkout. If you live in one of these areas and the system allows you to purchase next-day shipping, we reserve the right to cancel this service and to refund you any extra paid. In this situation we will contact you to discuss alternative shipping options and prices. Please also note that orders to Northern Ireland over £30 will not qualify for free delivery.

Express (Next Day) Delivery

Next day means the next working day immediately after your parcel is collected. Our order cut off is 3pm and parcels are collected shortly thereafter. Working days refer to Monday to Friday, and exclude public holidays. If you order our 'next day' service, then it will be sent with either the Royal Mail or our chosen courier. This is determined on a parcel by parcel basis and subject to change at any time. 

Cancelling / Returning Your Order

If you are able to contact us prior to your order being despatched, then we should be able to fully cancel and refund the order in full. If your order has been despatched, then you can return any unwanted products to us for a refund within 30 days of your purchase date. The products must be unused, in their original packaging and suitable for us to resell.

As a small business we are unable to offer free returns, so you will need to cover the return postage costs and these cannot be reimbursed (full terms and conditions are here). The address for returns is: Yarn Returns, 1 Exeter Road, Exmouth, EX8 1PN.

For USA orders

Orders between 0-10kg - £17.99

Orders between 10kg-20kg -£24.99

Orders between 20-40kg - £45.99

Please note, free shipping is not available when shipping to the USA.

Exclusions apply: We currently do not ship to Hawaii, Puerto Rico, Atlanta, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific