Standard Shipping - £4
Orders with standard shipping, including free shipping for orders over £40, are sent out using Royal Mail Tracked 48. This is usually delivered within 2-4 working days from the date of despatch. We ask that you allow at least 10 working days following placing your order before chasing it up. If it has not arrived after this timeframe, get in touch with us and we will do some investigating or send you out a replacement order.
Expedited Shipping - £7.50
Expedited Shipping is an option for any order, including orders over £40.00. They're shipped using either Royal Mail Tracked 24 or DPD, depending on the weight of your parcel. Both are fully tracked services, and are usually delivered within 1-3 working days, from the date of despatch. When using this service, most of our customers are pleased by how quickly they receive their order but in busy times, despatch times can be longer and shipping carriers take longer to deliver.
Free Shipping - Orders over £40*
Orders over £40 qualify for free standard shipping, but can still be upgraded to expedited shipping at checkout.
Exclusions apply: The prices above cover the majority of the UK, however, if you live in the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland or another area determined (by our couriers) to be a non-standard price zone, then different prices and services will be shown at the checkout. If you live in one of these areas and the system allows you to purchase next-day shipping, we reserve the right to cancel this service and to refund you any extra paid. In this situation we will contact you to discuss alternative shipping options and prices. Please also note that orders to Northern Ireland over £40 will not qualify for free delivery.
Cancelling / Returning Your Order
If you are able to contact us prior to your order being despatched, then we should be able to fully cancel and refund the order in full. If your order has been despatched, then you can return any unwanted products to us for a refund within 30 days of your purchase date. The products must be unused, in their original packaging and suitable for us to resell.
As a small business we are unable to offer free returns, so you will need to cover the return postage costs and these cannot be reimbursed (full terms and conditions are here). The address for returns is:
Yarn Returns
Chimney Sheep
4 Derwent Drive
Derwent Howe Industrial Estate
Workington
CA14 3YW
For International orders
Please get in touch for any quotes on orders requiring international postage. *Unfortunately, we're unable to offer free postage on any international orders, however we do only charge postage at cost, so send us an email!
